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(Birmingham, AL) -- Bright House Networks recently announced a multi level campaign to inform the community about the problems caused by cable theft. Bright House Networks will begin a television campaign by airing informative 30-second commercials depicting the various types of cable theft activity.
Theft of cable services is the reception of any services offered over a cable system without paying for such services. Cable theft is a widespread problem that results in revenue losses to the cable industry totaling several billions of dollars per year. By depriving cable operators of substantial revenue, people who steal cable adversely affect cable companies' ability to provide their customers with high quality products and services.
“Cable theft results in loss of revenue for cable companies as well as damage to our plant” said Robert L. Smith, Director of Public Affairs-Bright House Networks, Birmingham Division. “The damage to the plant also results in service interruption, additional service and maintenance calls”.
“Our goal is to have citizens of this market understand the problems caused by receiving illegal cable service”, said Smith. “We have legal rights and remedies, but hope that the campaign will convince the public to be responsible before we begin to continue to prosecution.”
Cable theft is illegal under federal law, as well as states' laws. Federal statutes provide for stiff penalties against people who steal cable services, including possible criminal prosecution. In addition, federal law provides cable companies with civil remedies, such as the opportunity to sue people who steal cable services for money damages and injunctive relief. Because cable theft has a significant impact on cable companies, it is taken very seriously.
About Bright House Networks
Bright House Networks is the nation’s 6th largest MSO with over 2 million customers in several large markets including Bakersfield, California; Birmingham, Alabama; Detroit, Michigan; Indianapolis, Indiana; Orlando, Florida (Central Florida Division) and Tampa Bay, Florida along with several other smaller systems in Alabama and the Florida Panhandle. The high-growth Tampa/Central Florida markets are contiguous and form one of the country’s largest cable clusters.
Bright House Networks customers have Digital Phone, high-speed data (HSD), Video-on-Demand (VOD), Subscription Video-on-Demand (SVOD) and the immensely popular, Digital Video Recorders (DVR) available to them. Since its introduction, HDTV has achieved impressive acceptance with Bright House Networks customers who are equipped to receive the signals.
In July 2006, Bright House Networks ranked “Highest in Residential All-Distance Customer Satisfaction in the Southeast Region,” according to the prestigious J.D. Power and Associates 2006 Residential All-Distance Telephone Customer Satisfaction StudySM. The southeast region consists of nine states including Florida and Alabama. Just over a month later, J.D. Power and Associates 2006 Residential Cable/Satellite TV Customer Satisfaction StudySM found that Bright House Networks ranked “Highest in Customer Satisfaction Among Cable/Satellite Television Subscribers in the South Region,” a region that consists of 14 states, including Florida and Alabama.
Exceptional customer service is the company’s cornerstone of its business and top priority across all operating units. Bright House Networks local, customer service centers are available 24 hours per day, seven days per week, including holidays. Public affairs, social responsibility and community involvement continue as major initiatives for the company as an ongoing commitment to the families and communities Bright House Networks serves. This includes long-term commitments to education and to what matters in the lives of Bright House Networks communities.
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